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Use your home record with confidence

Help & User Guide

Step-by-step help for building a home, organizing belongings and floor plans, reviewing documents, planning care and costs, and preserving your home records. Search a task or browse a topic.

Public instructions only. Private household records are available through signed-in Search All Records.

128 guides found

Household & Account

Choose when reminders arrive

Set the household time zone and choose email reminders or opt-in push notifications on each supported device. Email uses the selected lead times. Scheduled maintenance and warranty push requires personal opt-in, an enabled device and deployment configuration shown in Reminder Settings.

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Search & Productivity

Download a copy of household data

Choose record sections and optionally include private document attachments in an encrypted archive. The CSV files are readable; included private file attachments remain encrypted.

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Search & Productivity

Find records, features and help

Search All Records groups authorized household matches separately from static app destinations and help. The public Features and Help directories contain product information only.

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Inventory & Locations

Import inventory from a spreadsheet

Import up to 250 inventory rows from a CSV spreadsheet after previewing and checking each row. The import is saved as one batch, so errors or plan limits do not leave a partial import.

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Documents & Expenses

Manage private financial connections and payment evidence

Financial connections shows deployment availability, institution status and your private bank evidence. Automatic access requires provider configuration, a supported institution and an eligible Ark+ home. Manual loans, costs and statements remain available on every plan.

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Home Systems

Manage solar ownership and energy records

Solar Energy is a dedicated property workspace for installations, equipment, measured or estimated energy, tariffs, bills and financial records. Read-only monitoring is available only through enabled, authorized SolarEdge or Enphase adapters with Ark+; availability and observation age vary.

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Maintenance & Planning

Plan a home project

Projects keep the goal, dates, tasks, budget, actual expenses, files, photos, and related home records together.

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Household & Account · Ark

Prepare a home handover and transfer household access

Create a readable Home Handover report, then request an owner-role transfer that the receiving household member must accept. The report and role transfer do not transfer legal ownership, third-party services, or the subscription billing owner.

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Troubleshooting

Recover unfinished record details

Record editors warn before leaving unsaved changes. Recoverable text drafts are kept in the same browser tab for up to a day, separately for each account, household, and editor. Attached files must be selected again.

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Search & Productivity

Search home records with a question

Ask in everyday language about saved household records. Depending on deployment availability, answers use private local AI grounded in authorized records or source-linked record search.

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Household & Account

Share feedback about the plans

Share your home situation, the tasks you care about, your current workaround, and how the current plan prices feel. This optional survey is limited to one response per account every 30 days.

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Documents & Expenses

Upload and organize multiple documents

Free includes one introductory batch of up to 3 files (20 MB total). Ark supports repeated batches of up to 10 files (50 MB), and Ark+ supports up to 20 files (100 MB) per batch. Individual uploads remain available on Free.

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Maintenance & Planning · Ark

Use paid warranty claim tools

Ark and Ark+ add a guided filing checklist, follow-up deadline reminders, AI-drafted letters, and claim change history. Claim recording and document links are available on Free too.

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